How can I contact zPays Support?

Call +1 (833) 566-8597 or email info@zpays.io. Support is bilingual (EN/ES).

What are support hours?

Mon–Fri 9:00 AM–6:00 PM ET (excluding US federal holidays).

Where can I find licensing information?

See the Compliance & Licensing section for details about zPays' Florida Money Services Businesses Part II license.

zPays Support

We’re here to help with onboarding, deposits & transfers, account access, and compliance questions. Bilingual support (English / Español).

Call +1 (833) 566-8597 Email Support WhatsApp +1 (954) 300-7895

Mon–Fri 9:00 AM–6:00 PM ET • Soporte en Español

General Questions

Account setup, login help, profile & verification, notifications.

info@zpays.io

Payments & Transfers

ACH, Wire, Zelle®, internal transfers, settlements, receipts.

transfer@zpays.io

Compliance

KYC/KYB, AML screening, sanctions, reporting & documentation

compliance@zpays.io

Business & Partnerships

Merchants, payroll, APIs, and program partnerships.

business@zpays.io

Support Hours (ET)

Mon–Fri: 9:00 AM – 6:00 PM
Sat–Sun: Closed
Closed on US federal holidays

Mailing Address

zPays Inc.
2700 Glades Cir, Ste 115
Weston, FL 33327, USA
Phone: +1 (833) 566-8597

Knowledge Base

Browse by topic to find answers quickly

Login & Access

3 articles

Account Setup

7 articles

Identity Verification (KYC)

3 articles

Deposits

3 articles

Withdrawals

3 articles

Transfers

3 articles

Cryptocurrency

4 articles

Fees & Pricing

3 articles

Limits

3 articles

Security

3 articles

Compliance & Regulations

3 articles

Account Management

3 articles

Business Accounts

3 articles

Cards & Payments

3 articles

Technical Issues

3 articles

Customer Support

3 articles

Go to the login page and enter your registered email address and password. Depending on your security settings, you may also be asked to complete a two-factor authentication step.

Use the password reset option on the login page. We will send instructions to your registered email so you can create a new password securely.

For security reasons, ZPAYS may require a verification code during login. This extra step helps protect your account from unauthorized access.

Both individuals and companies can open a ZPAYS account. If you are located in the United States, only residents of Florida are currently eligible. Foreign individuals and companies are also allowed, except those located in sanctioned countries.

If you are a Florida-based individual, you must upload a valid government-issued ID (Passport, Driver’s License, or Resident Card), take a selfie, and provide proof of address such as a bank statement or utility bill. For foreign individuals, only a valid passport is accepted.

The proof of address must match the name on the identification document submitted.

Your company must provide the Articles of Incorporation and a valid Tax Identification document (EIN or equivalent).

Onboarding time depends on the quality of the documents submitted and the results of our compliance review. Some profiles can be reviewed quickly, while others may require additional verification.

You may create your profile online, but your account must complete the required verification steps and be approved before you can fully use all services.

If you are a Florida-based individual, you must upload a valid government-issued ID, such as a Passport, Driver’s License, or Resident Card, take a selfie, and provide proof of address such as a bank statement or utility bill. For foreign individuals, only a valid passport is accepted as ID.

The proof of address must match the name shown on the identification document submitted for the profile being verified.

A selfie helps confirm that the person opening the account matches the identification document submitted. This is part of our identity verification and fraud prevention process.

Available deposit methods may include ACH, wire transfers, Zelle, debit cards, and other supported payment methods depending on your account type and approval status.

Deposit times vary by payment method. Some methods may be reflected faster than others, while certain deposits may remain under review until verification and compliance checks are completed.

Yes. A deposit may be delayed or rejected if additional verification is required, if the payment details do not match the account profile, or if the transaction triggers a compliance or risk review.

You can request a withdrawal from your approved balance using the withdrawal options available in your account. Supported methods depend on your profile, destination, and compliance status.

A withdrawal may remain pending while it undergoes internal review, confirmation checks, or compliance controls. In some cases, additional documentation may be required before release.

Yes. ZPAYS may cancel or reject a withdrawal request if the transaction cannot be validated, if account information is incomplete, or if the request conflicts with our compliance and security controls.

Depending on your account type and approval, ZPAYS may support domestic transfers, international transfers, and transfers funded from your wallet balance or approved payment methods.

Transfer times depend on the corridor, payment method, beneficiary information, banking network, and compliance review. Some transfers can move quickly, while others may require additional processing time.

Yes, subject to verification and compliance review. You must provide accurate beneficiary information, and ZPAYS may request additional details depending on the transaction.

ZPAYS may support selected digital assets and related services depending on your account profile, jurisdiction, and the networks enabled on the platform.

Always verify the supported asset, the correct network, and the destination details shown in your account. Sending funds through the wrong network or using incorrect deposit details can result in delays or loss of funds.

Yes. Crypto-related activity may be reviewed under ZPAYS risk, AML, sanctions, and transaction monitoring controls before funds are made available.

At this time, ZPAYS supports USDT and USDC only. Supported assets and networks may be expanded in the future.

Fees vary depending on the product, payment method, transaction type, and corridor. Applicable fees are disclosed before you confirm the transaction when available.

Yes. Different services may have different pricing depending on the method used, operational cost, and compliance requirements associated with the transaction.

In most cases, the transaction summary will show the applicable fee before you confirm. Certain transactions may also be subject to third-party or banking charges.

Yes. Limits may apply depending on your account type, verification level, payment method, transaction history, and internal risk controls.

Yes. Limits may be adjusted based on account activity, updated verification, compliance review, and operational or regulatory considerations.

The transaction may be blocked, placed on hold, or require additional review and documentation before it can proceed.

ZPAYS uses layered security controls that may include encrypted communications, account monitoring, identity verification, and authentication safeguards designed to protect your funds and data.

Change your password immediately and contact support as soon as possible. Do not share verification codes, passwords, or account recovery details with anyone.

No. ZPAYS support will never ask you to disclose your password or security verification codes.

As a regulated financial services platform, ZPAYS must perform customer identification, due diligence, and transaction monitoring in line with applicable legal and compliance obligations.

Yes. Additional information or documents may be requested at any time if required for ongoing monitoring, profile updates, transaction review, or regulatory compliance.

Yes. ZPAYS may decline applications, restrict activity, or reject transactions when legal, sanctions, AML, risk, or security concerns are identified.

Yes. Certain profile details can be updated, but some changes may require review or additional supporting documents before they are approved.

Account availability and structure depend on the type of relationship approved by ZPAYS. Separate personal and business profiles may require separate review and documentation.

You may contact support to request account closure. Before the account can be closed, ZPAYS may require that pending reviews, balances, or obligations be resolved.

Yes. Companies may apply for a ZPAYS account, subject to jurisdictional eligibility, verification of corporate documents, and compliance review.

Your company must provide the Articles of Incorporation and a valid Tax Identification document, such as an EIN or equivalent. Additional business verification documents may also be requested depending on the case.

Yes. ZPAYS may require information about directors, beneficial owners, authorized signers, and the nature of the business as part of its onboarding and compliance review.

Card-based funding availability depends on your account profile, approval status, and the payment options enabled by ZPAYS.

A card transaction may be declined for banking, fraud prevention, verification, or compliance reasons. Please make sure your billing and profile information match exactly.

Yes. For security and compliance reasons, some card transactions may be reviewed before funds are made available.

Try refreshing the page, clearing your browser cache, or using a different browser or device. If the issue continues, contact support with a screenshot and a brief description of the problem.

Please check your spam or junk folder first. If you still do not see the email, confirm that you entered the correct address and contact support for assistance.

Some features depend on your account type, verification status, region, and internal approval settings. Not all services are available to every profile.

You can contact ZPAYS support through the customer service channels enabled on the platform. Please provide clear details so our team can assist you efficiently.

Please include your full name, registered email, a short explanation of the issue, and any relevant screenshots or transaction references.

Response times may vary depending on the type of request, business hours, and whether the matter requires compliance or operational review.

Compliance & Licensing

zPays operates in compliance with applicable U.S. federal and Florida state regulations, including BSA/AML requirements and Money Services Businesses (MSB) rules. Customer identity verification, sanctions screening, transaction monitoring, and enhanced due diligence are core parts of our program.

License Type: Money Services Businesses Part II (Florida)
License Name: ZPAYS INC
License No.: FT230000518
Original Date: 06/04/2025
Expiration: 04/30/2027
Main Address: 2700 GLADES CIR, STE 115, WESTON, FL 33327

Report a Security Issue

If you suspect fraud, phishing, or unauthorized access, let us know immediately.

Never share passwords or 2FA codes. zPays will not ask for them.

zPays Support

General Questions

Payments & Transfers

Compliance

Business & Partnerships

Support Hours (ET)

Mailing Address

Knowledge Base

Login & Access

Account Setup

Identity Verification (KYC)

Deposits

Withdrawals

Transfers

Cryptocurrency

Fees & Pricing

Limits

Security

Compliance & Regulations

Account Management

Business Accounts

Cards & Payments

Technical Issues

Customer Support

How do I log in to my ZPAYS account?

What should I do if I forgot my password?

Why am I being asked for a verification code when I log in?

Who can open a ZPAYS account?

What do I need to verify my profile?

Should the proof of address be under my name or my company’s name?

What documents does my company need to open an account?

Who can open a ZPAYS account?

How long does onboarding usually take?

Can I start using my account immediately after registration?

What do I need to verify my profile?

Should the proof of address be under my name or my company’s name?

Why does ZPAYS ask for a selfie?

What deposit methods does ZPAYS support?

When will my deposit be credited to my account?

Can my deposit be delayed or rejected?

How do I withdraw funds from my ZPAYS account?

Why is my withdrawal pending?

Can ZPAYS cancel a withdrawal request?

What types of transfers can I make with ZPAYS?

How long do transfers take?

Can I send funds to another person or company?

Does ZPAYS support cryptocurrency transactions?

What should I check before sending crypto to ZPAYS?

Can crypto deposits be reviewed for compliance?

What cryptocurrencies does ZPAYS support?

How much does ZPAYS charge?

Are there different fees for deposits, transfers, and withdrawals?

Will I see the fee before completing the transaction?

Are there limits on how much I can deposit or transfer?

Can my limits change over time?

What happens if I try to send an amount above my limit?

How does ZPAYS protect my account?

What should I do if I suspect unauthorized access?

Should I share my verification codes with support?

Why does ZPAYS ask for identity and business documents?

Can ZPAYS ask for more documents after my account is approved?

Can ZPAYS reject an account or transaction for compliance reasons?

Can I update my personal information after opening my account?

Can I have more than one account?

How do I close my account?

Can a company open a ZPAYS account?

What documents does my company need to open an account?

Can ZPAYS ask for information about owners or controllers of the company?

Can I fund my account using a debit card?

Why was my card payment declined?

Can card transactions be reviewed before being accepted?

The page is not loading correctly. What should I do?

I did not receive my email verification or reset email. What should I do?

Why is a feature not available in my account?

How can I contact ZPAYS support?

What information should I include when contacting support?

How fast does support respond?

Compliance & Licensing

Report a Security Issue