zPays Support
We’re here to help with onboarding, deposits & transfers, account access, and compliance questions. Bilingual support (English / Español).
Mon–Fri 9:00 AM–6:00 PM ET • Soporte en Español
Payments & Transfers
ACH, Wire, Zelle®, internal transfers, settlements, receipts.
transfer@zpays.ioSupport Hours (ET)
- Mon–Fri: 9:00 AM – 6:00 PM
- Sat–Sun: Closed
- Closed on US federal holidays
Frequently Asked Questions
Log in to your account and follow the on-screen prompts in Profile → Verification. If you need help, email compliance@zpays.io.
ACH, Wires, Zelle®, internal zPays transfers, and select partners. Availability may vary by account tier and compliance status.
Go to Activity, choose a date range, and export PDF or CSV. For official letters, contact info@zpays.io.
Compliance holds are temporary while we review documentation. Please reply to the email from compliance@zpays.io or call Support with your case ID.
Compliance & Licensing
zPays operates in compliance with applicable U.S. federal and Florida state regulations, including BSA/AML requirements and Money Services Businesses (MSB) rules. Customer identity verification, sanctions screening, transaction monitoring, and enhanced due diligence are core parts of our program.
- License Type: Money Services Businesses Part II (Florida)
- License Name: ZPAYS INC
- License No.: FT230000518
- Original Date: 06/04/2025
- Expiration: 04/30/2027
- Main Address: 2700 GLADES CIR, STE 115, WESTON, FL 33327
Report a Security Issue
If you suspect fraud, phishing, or unauthorized access, let us know immediately.
Never share passwords or 2FA codes. zPays will not ask for them.